- Design That Good
- Phoenix, AZ
- Google reviews
Google reviews and reputation
Google reviews for Phoenix and Los Angeles businesses.
Reviews win the map. We build the habit that earns them: the right moment to ask, a team that asks every time, one tap to post, and a reply to every review. We never buy, write or filter reviews. Google bans all three.
What it costs, in plain numbers ↓- Find the moment after a good experience
- Train every customer-facing person to ask
- One tap to the review form
- A monthly prize for the team that asks most
- A reply to every review
- A weekly count by store
What you get
A review habit your whole team runs.
The ask, trained
A short script and the moment to use it, taught to everyone who talks to customers.
One tap to review
Links and QR codes that open the review form directly. No hunting.
Replies to every review
Thank-yous for the good ones and calm, useful answers to the hard ones.
Your profile, tuned
Categories, services, photos and posts, so the new reviews have something to land on.
A weekly count
Reviews by store and by person, so you can see who is asking.
Inside the rules
No buying, no writing, no filtering who gets asked. Google bans all three.
Case study · Cash Time and Presto
An 18-year review pile became 6,500 new reviews.
Cash Time had 28 stores and an old pile of reviews that did not reflect how good the teams were. Robby trained 150+ customer-facing people to ask for the review after a good experience, and ran a monthly prize for the team, a $300 Walmart card.
In two years that added 6,500 new Google reviews, more than 11,500 in total, and the stores reached the local pack, #1 to #3, for "cash loans near me".
- Train. 150+ people taught when and how to ask.
- Reward the team. A monthly prize for asking, never for customers.
- Count. Reviews tracked store by store.
- Win the map. The local pack, #1 to #3.
The numbers
“Robby is a powerful force in bringing my vision to its maximum potential.”
Scott Allen, CEO, Cash Time
Pricing
Reviews are part of the SEO rollout.
- The review engine is built inside the SEO rollout: four full days a month on your search.
- Training only? Robby trains your team at $100 an hour remote or $200 in person.
- Start with a free 20 minute call.
Free, right here, about 10 seconds
Run your site through the machine.
Type your website. Our scanner reads the page the way Google does and scores it out of 100. No email needed for the score.
The portfolio
Four machines. Four scoreboards.
Each machine is a stack: the number, the website, the artifact, then what broke and how it got fixed.
Loading the work
Where we work
Phoenix and Los Angeles.In person in both.
Robby is a player-coach. He is in Los Angeles Sunday to Wednesday and in Phoenix Thursday to Sunday, works weekends, and makes sure every client gets face time. The team has people in both cities.
We train your team where they meet customers: the counter, the job site or the front desk, store by store.
The Valley Arizona
In person across Phoenix: Downtown, Midtown, Arcadia, the Biltmore, Ahwatukee, Deer Valley and Desert Ridge, plus Scottsdale, Tempe, Mesa, Chandler, Gilbert and Queen Creek.
Los Angeles California
In person every week across Los Angeles: Studio City, Sherman Oaks, North Hollywood, Toluca Lake, Glendale, Silver Lake, Beverly Hills, Culver City, Santa Monica, Pacific Palisades and Calabasas.
Straight answers
Questions owners ask us first.
Can you remove bad reviews?
Only Google can remove a review, and only when it breaks Google's rules. We flag those, and we help you answer the rest in a way that shows the next customer how you treat people.
Can we give customers a discount for a review?
No. Google does not allow rewards for reviews. Rewarding your team for asking is fine; rewarding customers for posting is not.
Can we only ask the happy customers?
No. Asking only the people you expect to be happy is called review gating, and Google bans it. We ask everyone at the right moment instead.
How fast do reviews come in?
It depends on how many customers you see. The habit is what matters: at Cash Time it added 6,500 new reviews in two years across 28 stores.
Do you reply to reviews for us?
We can, in your voice, or we can train your team to do it. Either way, every review gets a reply.
Start with one call
Find what is holding you back.
Scan your site, or book 20 minutes with Robby. You will leave knowing the first thing to fix.
Goes well with